Chris Sandlin – 15 Mar 17
Prompt delivery and friendly service with tips on how to use the product.
Tom – 15 Mar 17
I am very satisfied with all aspects. The service and product.
Ian – 14 Mar 17
Although not cheap, the quality is excellent. Only reason for low score on delivery, initially only 35 of the 36 bags were delivered, but this was rectified when I called Brian and he brought the missing bag up immediately. Thanks Brian - great customer service, a rare thing these days.
Brian Stephenson –
Thank you Ian
The deep potholes at the bottom of your road caused the pallet load to collapse and not one but two nets fell out and on to the road. When you called I was nearing the bottom of the road and spotted them and brought them back up.
Fiona – 07 Dec 16
Great logs. Easy to light and clean to handle. Brian Stephenson operates a 5 star service.
duncan – 02 Dec 16
In the country – 30 Nov 16
Driver did not have adequate equipment to move a 1-tonne pallet on uneven ground, but worked hard to overcome the difficulties.
Andrew Cassell – 28 Nov 16
excellent product - excellent delivery response. wood burner doing a fantastic job. have already recommended to a friend and will do so again.
Helen – 28 Nov 16
Very satisfied. Excellent product, quickly delivered
James – 28 Nov 16
Found that the logs burned very quickly I am considering purchasing the broadest.
Brian Stephenson –
Our logs do burn bright which is why many people buy them but I have wo solutions to offer.
Briquettes are slower burning while still giving a lot of heat but do not have such a bright flame. I use briquettes in the bottom of the fire and logs on top to get the best of both worlds but many customers buy only briquettes if they ar burning all day long.
Nets differ in the thickness of logs and it is best to use the thinner logs to get the fire going, then add either one very heavy log or two or three medium logs with the cut faces placed together to reduce the amount of air reaching their surfaces. As our logs are particularly dry they need less airflow to burn efficiently.
Hope this helps
C Morrison – 28 Nov 16
Great product and very efficient service have been buying the logs for a couple of years now. They. Ever waver Thanks
Michael Stuart Green – 28 Nov 16
Order completed swiftly and in a totally straightforward manner, despite my remote location.
Mike Forbes – 14 Dec 13
There are very few thicker logs in the bags. Thin logs are needed to get the fire going, but then burn quickly. Some much thicker ones would be good to burn the fire for longer while unattended. Service second to none! Maybe price could be shaved a wee bit?
David Torbet – 04 Dec 13
Very satisfied. Helpful, informative and friendly service. An emergency delivery really helped us out during a cold snap, and an introduction to briquettes has been a revelation.
Andrew Howie – 02 Dec 13
keith figg – 02 Dec 13
1. Excellent, friendly and timely service 2. Consistent high quality product 3. Not as cheap as some alternative fuels - but this is more than balanced by high heat outputs, convenience, cleanliness and ease of storage ( briquettes)
charles ogg – 02 Dec 13
Quick and efficient delivery service of quality product
max johnston – 01 Dec 13
Quality of wood is excellent.
Paul Ashton – 01 Dec 13
Ordered full pallet of briquettes and sample pack of birchwood logs and briquettes. Pallet arrived first ( as usual no advance notification of delivery from Oban express). Pallet of briquettes all ok and am pleased with burning quality. Sample pack had to call about and was delivered later. The briquettes are a good product at what is likely a reasonable price these days. Do think that delivery could be improved, as can't understand why they can't be delivered direct from Helensburgh to Dunoon, rather than the roundabout route via Oban.
Brian Stephenson –
I do prefer to make deliveries to the Cowal Peninsula myself but in your case it was a very busy week and rather than delay I sent it by Oban Express. They should have contacted you before delivery and have been reminded of this.
As I explained on the telephone I was trying to find a way of sending you more logs in your sample pack as you had no need for more briquettes.
Hope all is now well and you enjoyed the logs.
Robert Aitchison – 01 Dec 13
Very satisfied with the sevice and the product thank you.
Edith Miller – 30 Nov 13
Excellent service. Delivery driver very helpful.
Sara Boardman – 30 Nov 13
Malcolm Chester – 30 Nov 13
Very good product, friendly service and fre delivery. All in all - excellent
Jon Fitzgerald – 30 Nov 13
Excellent service and product
tony jones – 30 Nov 13
Satisfied overall. However, I wasn't advised until days later that the briquettes were actually not in stock when ordered. The RUF briquettes are quite good though, not the best, not the worst. I've used many various briquettes over the years & find myself probably more satisfied with Verdo than anything else- which by many companies are labelled as being an economy/lesser quality briquette, which I find confusing. All the best
Rob Casey – 30 Nov 13
Brian at Biohot is fantastic; his advice, products and delivery are nothing short of first class. Pick up a bargain, call Brian and stay warm this winter!
Bill Grant – 30 Nov 13
I only gave you a five for value as this is our first delivery and I'm not yet sure how it will compare to our usual supplier. Lovely dry wood though, a treat to stack, handle, and burn which is something I would factor into the price comparison.
ucilla wilson – 30 Nov 13
Wood is extremely dry 8% showing on my moisture meter therefore burns well. My only problem was the length of the wood (11.5") I have a small stove and it just wont fit in unless standing at an angle. Having to cut each one before use.
Brian Stephenson –
As we grow we are finding more users with the smaller stoves. The 30cm wood fits most stoves and is more efficient in stoves which can accomodate it but I will try to source some shorter logs as an alternative.
If you do not see shorter logs on the site next time you need to order, please contact me before ordering.
Sally Ogston – 23 Oct 13
Very satisfied, thank you!
Richard Cairns – 21 Oct 13
Very satisfied. Not the cheapest by any means, but easily our favourite logs.
Kathryn Stevens – 21 Oct 13
Very pleased, quick and efficient service and the logs are the best we've had!