So helpful

Had a gentleman attend my property today to replace a water meter by the name of Sam Long. Excellent job done and very polite young man.

Overall the increase in price is extortionate. The service I receive is quite good though

Professional quick replies

Good communication and very helpful

Gave me the answer to my question

Quick live chat which answered all of my questions

Very helpful live chat

Good communication

Very quick responses, really helpful and useful.

Dear Sir or Madam, Please send this my letter to your chief manager. Dear Chief Manager, I hope this message finds you well. I just wanted to take a moment to tell you about one of your most outstanding staff members, Hailey, with whom I spoke today. I would like to sincerely thank Hailey for her kindness, patience, and professionalism during our phone conversation. Her polite and friendly attitude made the entire experience so much easier for me, and I truly appreciate the way she took the time to explain everything so clearly. It’s not every day that I come across such helpful and understanding customer service, and I wanted to make sure you knew how much it meant to me. Hailey's willingness to assist and the positive way she handled my questions made a real difference. Once again, I want to thank her for her support and excellent service. It was a pleasure speaking with her, and I truly appreciate her help! I hope you encourage and reward your best staff members and I want you to know Hailey is one of them. Best regards, Svitlana Nosova

Such a lovely person called Jordan who I spoke to today. He solved my problem and was very kind

Thank you so much for your visit today. The engineer identified and solved our low water pressure problem very quickly - it had puzzled us for years but had got much worse recently. We are so grateful for such a speedy and professional service - the engineer was at our house less than 3 hours after I placed the call! Incredible service! Many thanks

Quick replies, lovely and really helpful

Very easy to amend my contact details via the live chat, Sam was friendly and helpful.

Great, clarifying, speedy and honest customer service from Sam

The operator resolved my issue and it didn't take long.

I moved houses and I had to transfer my account to the new address. Mikey called me and took care of everything. The whole process was stress free, fast and the service was very friendly. He gave me useful tips and set up everything just as I asked. Congratulations to the whole team for always handling my calls in a very professional way!

Amy was very helpful thank you.

Because I’m trying to notify you of a major water leak. The phone doesn’t connect and there is no emergency number available. This happens repeatedly and has now damaged the road to our hamlet so much that my car bottoms out on the centre of the road.

I was not notified that the meter would be replaced and I wasn't home when it was. So I have no "recent experience" to comment on.