Good communication

Very quick responses, really helpful and useful.

Dear Sir or Madam, Please send this my letter to your chief manager. Dear Chief Manager, I hope this message finds you well. I just wanted to take a moment to tell you about one of your most outstanding staff members, Hailey, with whom I spoke today. I would like to sincerely thank Hailey for her kindness, patience, and professionalism during our phone conversation. Her polite and friendly attitude made the entire experience so much easier for me, and I truly appreciate the way she took the time to explain everything so clearly. It’s not every day that I come across such helpful and understanding customer service, and I wanted to make sure you knew how much it meant to me. Hailey's willingness to assist and the positive way she handled my questions made a real difference. Once again, I want to thank her for her support and excellent service. It was a pleasure speaking with her, and I truly appreciate her help! I hope you encourage and reward your best staff members and I want you to know Hailey is one of them. Best regards, Svitlana Nosova

Such a lovely person called Jordan who I spoke to today. He solved my problem and was very kind

Thank you so much for your visit today. The engineer identified and solved our low water pressure problem very quickly - it had puzzled us for years but had got much worse recently. We are so grateful for such a speedy and professional service - the engineer was at our house less than 3 hours after I placed the call! Incredible service! Many thanks

Quick replies, lovely and really helpful

Very easy to amend my contact details via the live chat, Sam was friendly and helpful.

Great, clarifying, speedy and honest customer service from Sam

The operator resolved my issue and it didn't take long.

I moved houses and I had to transfer my account to the new address. Mikey called me and took care of everything. The whole process was stress free, fast and the service was very friendly. He gave me useful tips and set up everything just as I asked. Congratulations to the whole team for always handling my calls in a very professional way!

Amy was very helpful thank you.

Because I’m trying to notify you of a major water leak. The phone doesn’t connect and there is no emergency number available. This happens repeatedly and has now damaged the road to our hamlet so much that my car bottoms out on the centre of the road.

I was not notified that the meter would be replaced and I wasn't home when it was. So I have no "recent experience" to comment on.

Good customer service

It was easy to find everything i needed and they were very helpful.

I am trying to contact Bristol water regarding mains work on Whitstone Hill BA4. That does not seem to be an option to discuss this.. I am writing because of the lack of consideration the roadworks has upon the. Residents. Your staff are parking on private property and have placed signs on private property which is not only bad manners but also a safety concern as the area is meant to be left clear for residence to be able to pull off the road. This is the second time I have written to you about this in the last six months and you do not bother to respond so I don’t hold out much hopes of any response this time. The inconvenience could be easily rectified with communication and the placement of roadworks and traffic signals slightly different places.

Louise was really helpful and even was quite personable with congratulating on the house move. Very quick responses and efficient.

Hannah was so efficient in dealing with my request and hopefully has saved me some money. So ten out of ten for her!

Would be 5 but only if I get the promised call

Make it easier to find a phone number!!! Your new website is shocking. I just want to talk to someone. Bloody awful.

Quick and helpful service.

Chelsie was incredibly helpful when I was unable to fill out your online form to advise of a house move. She also advised about the priority scheme you have in place, should any issues arise as we have a young child. She dealt with all of my issues and answered all of my questions. Thank you Chelsie!

Very efficient didn’t know a thing about the problem they just come out and resolved the problem.