Our street has just had no water so, I contacted your department and was told that as we have a shared supply they might send someone out later tonight or within one working day. I asked what to do and was told we had to buy bottled water as it really wasn't your problem. Why are we treated like second class citizens just because we have a shared supply. We as a road are considering not paying our rates if we are to be yreared in such a shoddy manner. This is not our problem as it was set up like this in the 1930's when the houses were built. We are fed up and disgusted with your apathetic approach.

I had a million questions about the supply of water to our flat, an issue with water pressure and how the installation of a water meter would work. All answered expertly by an advisor online. Very good comms.

I phone for the glass to be replaced kn the meter so the meter could be read when we took over the property. Was told 2 weeks. Been 6 weeks and nothing has happened and we move into the house on 7th April. Very unhappy bills will be estimated as we are low income and have very low energy and water usage which will not be taken into consideration.

I get clean regular water at a reasonable price. My direct debit works well, so personally I am happy with the service.

Website is hard to navigate particularly when you want to see what your water bill is.

Very fast response from the advisor. Was trying to check if the visitor my elderly Mum had today was legitimate. Found out for me very quickly and all's ok

Human on the end of the chat , acted very quickly on problem and sorted within a few hours - but no follow up email as yet to confirm repair to meter cover in pavement made

Kiana was really fast and helpful

Riley was very understanding and willing to help solve my issue

Mike was extremely helpful this morning. Helped resolve an issue and I have and instantly made me feel at ease. Very kind approach too. Thanks again Mike 😀

Report went in a month ago and still leaking?

found it impossible to contact by phone, but the chat was easy.

Thank you to Hannah for helping to reduce my bills payments and her understanding. Sorry the chat cut off I pressed on a click here button and it took me off the chat.