I called the number given, and just kept getting cut noff, a message sayonmg 'the offices are very busy'

My queries were dealt with positively

I wasn't sure who to contact about the issue but person I chatted with was very helpful and the issue was reported and hopefully will be resolved.

My query was resolved quickly, simply and politely, thank you

Very helpful and courteous engineer who came around to replace the water meter at our property today.

It wasn't great, it was confusing on the website

Satisfied with a online chat with 'Klana'. It met my needs. Efficient & straightforward

It works well

The service is normally excellent (I have no water right now but it is being investigated). I do feel the charges are quite high but any issues are dealt with quickly.

I just wanted to take a moment to share my fantastic experience with Darren from Bristol Water, who came out today to assess and install a water meter in our boiler cupboard. From start to finish, Darren was an absolute pleasure to have in our home. He was polite, friendly, and extremely knowledgeable, answering all of my questions with patience and clarity. As an autistic adult, I sometimes find it difficult to have new people in my home, but Darren’s respectful and considerate manner made me feel incredibly comfortable and at ease. He was so kind and understanding, and I truly appreciated his ability to make the whole process smooth and stress-free. Darren worked hard, remained professional, and made the whole visit enjoyable. I couldn’t be more pleased with the service he provided – it was a truly fantastic visit, and I am so happy with the outcome. Thank you, Darren!

My query was resolved quickly and with no fussing.

I received all of the answers I wanted and had quick responses

Jackie was very helpful in assisting me with the possibility of installing a water meter and sent me a link to apply.

Gentleman called Sam dealt with my concerns today as pensioners we were worried about our bill but Sam explained everything he put our mind at ease

The Person on the Phone was very Helpful and Polite.

Riley was really helpful and quick give this person a raise. they are great

I raised a query and Ollie was able to provide good advice, offer potential solutions and direct me to useful resources. Reassured me that my usage was actually more "normal" than the bill suggested and there remains some unanswered questions about what the abnormal usage may have been from, with further exploration being conducted. Really easy service to use and Ollie's approach was excellent. I was not expecting miracles, just advice and an interest in trying to resolve this issues, which I got.

Following loss if water supply this morning I was advised that the mains were being flushed and water would be off for about an hour. We had no notice that this was going to happen particularly at a time of day when people are getting up, showering, breakfast, getting ready for work/school. Pretty poor really