Outstanding
Based on reviews from 2826 customers

  1. – 18 Dec 24

    Louise, very helpful and efficient

  2. – 18 Dec 24

    Having had no water coming into my house after an initial blown pipe. After reporting this i had an engineer attend within an hour to diagnose the situation.After returning the following day to fix the issue. Very competent professional service.

  3. – 17 Dec 24

    I just spoke to Hannah in the billing team, and she was extremely helpful and clear on everything I asked. I was really impressed, and just wanted to give that feedback.

  4. – 17 Dec 24

    SAM was lovely and had wonderful customer service. Thank you for the help :)

  5. – 17 Dec 24

    Pat was very responsive and helpful, got exactly what I needed info wise

  6. – 16 Dec 24

    The team are always helpful and friendly. They seem to genuinely care and think about how they can resolve the query. Each of my interactions have been very positive. By far, the customer service is better than other companies

  7. – 13 Dec 24

    Had to contact you today to sort out some personal changes it was carried out by Hannah with efficiency and understanding. The only reason for not giving a 5 is that I think it would have been quicker to talk to someone rather than typing. But thank you all sorted

  8. – 13 Dec 24

    Always sort out my requests.

  9. – 12 Dec 24

    Stephen is a legend

  10. – 12 Dec 24

    Your contact Riley was very polite and accommodating

  11. – 12 Dec 24

    Chloe dealt with my query sympatheticly and efficiently

  12. – 11 Dec 24

    Very helpful. Thank you for helping me.

  13. – 10 Dec 24

    Very quick response to fix a leaking water meter during the recent storms. Very friendly Bristol water employee who explained the problem, and even let my nosy children inspect what was happening!

  14. – 10 Dec 24

  15. This review is currently under investigation.

    10 Dec 24

  16. – 10 Dec 24

    Efficient and helpful chat line.

  17. – 09 Dec 24

    Speedy to contact very polite , and informative , now if you could just not put nasties in our drinking water , so i dont have to distill every drop , i’d be 100% impressed

  18. – 09 Dec 24

    Foot chat handler. To the point and showed me consideration as a customer

  19. – 09 Dec 24

    I don’t usually like using these typing talk things but my problem was sorted within seconds thank you

  20. – 09 Dec 24

  21. – 09 Dec 24

    PAT PERFECT JOB PROFESSIONALE ,AND SO KIND GOOD JON Pat and thankyou

  22. – 08 Dec 24

    NO WATER. I LIVE ALONE AND ELDERLY. NO ANSWER TO EMERGENCY NUMBER AFTER SEVERAL GOES AND NO RECORDED MESSAGE FROM BRISTOL WATER. WEBSITE HOPELESS. LIVE CHAT NOT AVAILABLE TIL 11AM TOMORROW MORNING. VERY DIFFICULT FINDING RELEVANT INFORMATION AND NO REASSURANCE THAT THE PROBLEM IS BEING FIXED OR ATTENDED TO.

  23. – 05 Dec 24

    Very quickly resolved. Simple process and lovely person dealt with my issue 😁

  24. – 05 Dec 24

  25. – 04 Dec 24

    The online chat was excellent. Pat helped me at a very difficult time in my life. Thank you.

  26. – 04 Dec 24

    Very fast help and support

  27. – 03 Dec 24

    Can you make it easier to find a customer reference number?

  28. – 03 Dec 24

    Always approachable Excellent customer service

  29. – 03 Dec 24

    Easy communication and a fast result. All within about 10 mins

  30. – 02 Dec 24