Aleks was friendly, efficient and explained everything well.

Lovely Bristol Water engineer working quickly and efficiently to fix the leak on St John's Lane today. While doing so he talked my fascinated 5 year old through each step of the process, explaining what each part was for. What a local hero! Daughter was thrilled by it all, thank you.

The offer to replace the existing lead pipe supply at the front of the house for free was readily accepted. I was not at home at the time and everything went to plan. There was no mess and everything cleared away the next day.

Helpful advice. Thank you for helping

Excellent crew from Bristol Water. Work was done seamlessly and they left everything perfect afterwards. Very happy to now be free of lead piping. Thank you

I had a meter fitted and just wanted to give some feedback to say what a good job was done with no mess, the team were very efficient And friendly, thank you.

The operator has got an engineer visiting within 3 days so happy with this . The operator listened and was efficient.

Hannah was very helpful on the chat, brilliant customer experience and great customer service

Fluoride. Stop it now unless you're a moron. Deal?

Because fast response and replied

Was the easiest chat I have spent time with.

The agent Stephen was very helpful and completed all the support queries.

The Bristol Water member of staff that I spoke with was respectful, informative and gave clear timescales and work schedules for the work to be carried out. He went above and beyond in terms of customer service