Outstanding
Based on reviews from 506 customers

  1. This review is currently under investigation.

    03 Jul 25

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    03 Jul 25

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    03 Jul 25

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    02 Jul 25

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    02 Jul 25

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    02 Jul 25

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    02 Jul 25

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    02 Jul 25

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    02 Jul 25

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    01 Jul 25

  14. – 30 Jun 25

    I have tried numerous times to contact you regarding low water pressure each time recorded messages advise to call back later

  15. – 28 Jun 25

    Andy was fantastic when I called up about issues with my bill and leakage. He understood my situation and was extremely helpful in his advice.

  16. – 27 Jun 25

    No advice of water cut off - I now know there's a burst main but I couldn't find that info on your website. Also, silly question "how do you know your supply isn't working?" "Because no water is coming out of the tap".

  17. – 26 Jun 25

    Too much personal information needed for online chat.

  18. – 26 Jun 25

  19. This review is currently under investigation.

    26 Jun 25

  20. This review is currently under investigation.

    25 Jun 25

  21. – 25 Jun 25

    I was answered.

  22. – 24 Jun 25

    Leaks happen keeping people up to date is important so they can reorganise. In today’s problem at the Broadmead Roundabout in Keynsham. You claimed to have achieved a low pressure restoration of supply by 11am. Well done. You also said that a small number of houses would not have supply restored but you were working on it. It is 12.30 the supply has not been restored. I do not know if I am in the unconnected area or if the pressure is so low that rerouted water has not reached me even though you think it has. Your information was still a little vague. A little less vague would have been nice eg High Street area or ‘north of the main road. You almost got it right.

  23. – 24 Jun 25

    No keeping customers in Saltford informed about progress with burst water main and when our supply might be restored. It is now well past 11am when you advised water should be restored but nothing, and no way of finding out any information. Disappointing.

  24. This review is currently under investigation.

    24 Jun 25

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    24 Jun 25

  26. – 23 Jun 25

    problem solved very quickly. no wait time to be connected to agent

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    23 Jun 25

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    23 Jun 25

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    22 Jun 25

  30. This review is currently under investigation.

    22 Jun 25