Outstanding
Based on reviews from 929 customers
  1. This review is currently under investigation.

    29 Jun 22

  2. This review is currently under investigation.

    29 Jun 22

  3. This review is currently under investigation.

    29 Jun 22

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    29 Jun 22

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    29 Jun 22

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    29 Jun 22

  7. This review is currently under investigation.

    29 Jun 22

  8. This review is currently under investigation.

    28 Jun 22

  9. This review is currently under investigation.

    28 Jun 22

  10. This review is currently under investigation.

    28 Jun 22

  11. 28 Jun 22

    Amy was very helpful and resolved my issue quickly.

  12. 28 Jun 22

    Chloe dealt with my issue quickly and efficiently. Hopefully the actual fix will also be as quick and efficient!

  13. 28 Jun 22

    Chatted to a very helpful assistant called Liv. She answered all of my questions very clearly and now I am comfortable with the way my account will be dealt with.

  14. 27 Jun 22

    I got an instant reply, no hanging around, mike was on the ball and answered by query Straightaway, what a service, 5star

  15. 27 Jun 22

    Easy to use, lovely person and very helpful

  16. 27 Jun 22

    Helpfull

  17. 24 Jun 22

  18. 24 Jun 22

    Customer service was very very quick and efficient. Very friendly service and helped me a great deal. Much appreciated.

  19. 24 Jun 22

    Excellent Service, really helpful staff

  20. 24 Jun 22

    Vulnerable customer functionality is excellent and phrased well with comprehensive questions regards format of communication etc. It's obvious you have done alot of work on inclusivity and diversity and as a customer on that register, it makes me feel safer. Thankyou.. also just to add, i think you maybe one of the only companies that i have never had a bad experience with customer service or helpdesk. So just a shout out to your staff for being brilliant at their jobs and genuinely seem to want to help anyway they can.

  21. 23 Jun 22

  22. 23 Jun 22

    Yes, fantastic service as usual. I really love the chat support so I do not need to spend time on the phone waiting on the line. Thank you

  23. 23 Jun 22

  24. 23 Jun 22

  25. 22 Jun 22

    My query was handled with politeness and patience. There was no question of trying to hurry me or short answers. Thank you. I couldn't fault Jordan.

  26. 22 Jun 22

    query was answered very quickly

  27. 22 Jun 22

  28. 22 Jun 22

    Stephen was really helpful, friendly and quick to solve my questions. Thanks so much! :)

  29. 21 Jun 22

  30. 21 Jun 22

    Bristol Water always seem very easy to deal with. Things are straightforward and I haven't had any problems.