Outstanding
Based on reviews from 8569 customers

  1. – 07 Nov 25

    Issue dealt with quickly and efficiently.

  2. – 05 Nov 25

    Not feedback on the service but see the list of Support Rep in the next question would be easier if they were in alphabetical order.

  3. – 04 Nov 25

  4. – 03 Nov 25

    Katie picked up support case promptly & resolved immediately

  5. – 31 Oct 25

    Quick action

  6. – 31 Oct 25

    great service from all at Eureka as usual - keep it up Kevin was tied up but he referred us to Jordan who was great and was able to help and close off case very quickly.

  7. – 31 Oct 25

    Problem had corrected itself :)

  8. – 29 Oct 25

    John has been very helpful! As per usual !!!

  9. – 29 Oct 25

    Reece responded quickly to my query and contacted me to help. I find talking to individuals very helpful rather than a back and forth email. Thanks Reece.

  10. – 29 Oct 25

    it was critical problem was resolved quickly & Katie did so

  11. – 28 Oct 25

  12. – 24 Oct 25

    She has actioned the request very quickly and followed up to confirm/double check that we are happy with the result.

  13. – 24 Oct 25

  14. – 22 Oct 25

  15. – 22 Oct 25

  16. – 21 Oct 25

    Great service, this is the first time I've ever had to contact support. Daniel was really good at sorting the issue quickly for me. Thank you Daniel.

  17. – 21 Oct 25

  18. – 20 Oct 25

  19. – 20 Oct 25

    Ross thought about the problem and came up with a creative solution which was a game changer for us versus changing 100+ codes individually. He saved us lots of time and used tools that we already had in place but were not aware that we could use in this way. Thank you. Only thing that could be improved for next time would be to highlight the exact system that we were using eg the Data Exchange tool rather than directly in Sage...but i think that was probably Glencairn user knowledge - once i worked that bit out, it was a great solution!

  20. – 15 Oct 25

  21. – 15 Oct 25

  22. – 15 Oct 25

  23. – 15 Oct 25

    N/A

  24. – 15 Oct 25

    Excellent support from the team - it's much appreciated

  25. – 14 Oct 25

    Daniel called and talked me through the process which was excellent.

  26. – 14 Oct 25

  27. – 09 Oct 25

    Excellent service as always - John has a great understanding of the history of our account so always finds effective and speedy resolutions

  28. – 09 Oct 25

  29. – 08 Oct 25

  30. – 08 Oct 25

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