Portmore Dental Office Reviews

Outstanding

Based on reviews from 1334 customers

Willie – 14 Jul 18

Flawless
- Katie – about 9 hours ago
  
  Dear Willie,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the nice ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Neil – 13 Jul 18

Excellent, great treatment great people really happy patient 😀
- Katie – about 9 hours ago
  
  Dear Neil,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Gill Youngs – 13 Jul 18

Pleased with my treatment and Mr Brazier and his assistant.
- Katie – about 9 hours ago
  
  Dear Gillian,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  With regards to your comment about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.
  Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.
  We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.
  
  I do hope that explains things, as ever, I am very happy to chat more with you should you wish.
  
  Best Wishes,
  Katie
  Treatment Coordinator
Jane – 12 Jul 18

The care was friendly, professional, caring and enabled me to feel relaxed not anxious.
- Katie – about 9 hours ago
  
  Dear Jane,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
  
  Best Wishes,
  Katie
  Treatment Coordinator
Janet – 12 Jul 18

As good as a visit to the dentist can be!
- Katie – about 9 hours ago
  
  Dear Janet,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Walter – 12 Jul 18
- Katie – about 9 hours ago
  
  Dear Walter,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Victor – 10 Jul 18
- Katie – about 9 hours ago
  
  Dear Victor,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Jacqui – 09 Jul 18

Professional yet friendly
- Katie – about 9 hours ago
  
  Dear Jacqui,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Hayley – 09 Jul 18
- Katie – about 8 hours ago
  
  Dear Hayley,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Regarding your question about your appointment being coded as an "emergency" appointment. It was charged through as such by the dentist as it was not a routine check up or maintenance appointment. However, you were not actually charged any fee for the emergency appointment itself, only for the treatment you had done on the day. I will send you a statement from the day to help clarify.
  
  Best Wishes,
  Katie
  Treatment Coordinator
Sacha – 09 Jul 18

So far so good
- Katie – about 9 hours ago
  
  Dear Sacha,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  With regards to your rating of 7/10 for explanation of treatment, did you feel the explanation not detailed enough?
  
  Best Wishes,
  Katie
  Treatment Coordinator
Ken – 25 Jun 18

Good but found prices quite expensive for a crown
- Katie – 20 days ago
  
  Dear Ken,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  With regards to your comment about our fees - let me explain. Our fees are calculated after addressing a number of variables - 1) Viewing pay scales of other practices who offer similar treatments - 2) Taking into account the training and vast experience of our clinicians 3) the standard/level of care that we provide 4) the quality of materials used 5) the technological innovation available at the practice.
  Our aim is not to compete with other practice's on cost, but to provide the very highest standard of care/dentistry possible whilst continuing to invest in team training / development and innovation.
  We do understand that this may be out of reach for some patients. This is why we offer a monthly membership plan to enable clients to budget monthly for their routine care whilst enjoying healthy discounts of any treatment they may require. We also offer extended payment options for patients undergoing lengthier courses of treatment.
  I do hope that explains things, as ever, I am very happy to chat more with you should you wish.
  
  Best Wishes,
  Katie
  Treatment Coordinator
Virginia – 25 Jun 18
- Katie – 20 days ago
  
  Dear Virginia,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Chris – 22 Jun 18
- Katie – 21 days ago
  
  Dear Chris,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the nice ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Marcel – 22 Jun 18

When I have an appointment, I always tell friends that I am going to a place where the people are delightful and fun. When those friends ask for specifics, I say to them, "I am going out for a lovely afternoon to... the dentist!" :-)
- Katie – 21 days ago
  
  Dear Marcel,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
John – 22 Jun 18

My second appointment was running half hour behind could. It wait very disappointing
- Katie – 21 days ago
  
  Dear John,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Regarding your rating for timekeeping, We are so sorry John was not able to see you. We really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for the inconvenience caused!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Martin – 21 Jun 18
- Katie – 25 days ago
  
  Dear Martin,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  With regards to your 8/10 rating for our communications and booking systems, what would we need to change/improve on, in order for you to rate us 10/10?
  
  Regarding your 8/10 rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
  
  Best Wishes,
  Katie
  Treatment Coordinator
Anthea – 20 Jun 18
- Katie – 25 days ago
  
  Dear Anthea,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Yvonne – 20 Jun 18

Excellent
- Katie – 25 days ago
  
  Dear Yvonne,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Daniel – 20 Jun 18
- Katie – 25 days ago
  
  Dear Daniel,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Carrie – 19 Jun 18

Overall, it was fine.
- Katie – 27 days ago
  
  Dear Carrie,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  We are so sorry if you felt that your expectations were not met during your recent visit. I would like to discuss some of the points you kindly raised and will be calling you shortly.
  
  Best Wishes,
  Katie
  Treatment Coordinator
Christopher – 19 Jun 18
- Katie – 27 days ago
  
  Dear Chris,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Regarding your 8/10 rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
  
  Best Wishes,
  Katie
  Treatment Coordinator
Chris – 19 Jun 18

Appointment was delayed due to unforeseen IT issues. Otherwise excellent as always.
- Katie – 27 days ago
  
  Dear Chris,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Regarding your rating for timekeeping, I am so sorry if we kept you waiting a little, we really do try our best to keep to time, however sometimes circumstances arise and we find ourselves running late. Huge apologies for any inconvenience caused.
  
  Best Wishes,
  Katie
  Treatment Coordinator
Brian – 16 Jun 18

Always a pleasure to visit the practice.
- Katie – 27 days ago
  
  Dear Brian,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Jacqueline Walpole – 16 Jun 18
- Katie – 27 days ago
  
  Dear Jacqueline,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Jeanine – 15 Jun 18

Really good as this was an emergency appointment
- Katie – 27 days ago
  
  Dear Jeanine,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Graham – 15 Jun 18

Very friendly, welcoming and totally professional
- Katie – 27 days ago
  
  Dear Graham,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
Rosalie – 15 Jun 18

Very Good
- Katie – 27 days ago
  
  Dear Rosalie,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
  
  Best Wishes,
  Katie
  Treatment Coordinator
James – 15 Jun 18
- Katie – 27 days ago
  
  Dear James,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
  
  Best Wishes,
  Katie
  Treatment Coordinator
Malgorzata – 14 Jun 18
- Katie – 27 days ago
  
  Dear Malgorzata,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Out of interest, what would we need to improve on in order for you to rate us 10/10 in all areas?
  
  Best Wishes,
  Katie
  Treatment Coordinator
Louise – 14 Jun 18
- Katie – 27 days ago
  
  Dear Louise,
  
  Thank you for taking the time to give us feedback. It is much appreciated and really does help us to improve the service we offer to our patients.
  
  Thank you for the wonderful ratings. I am delighted to know that you are a happy patient!
  
  Best Wishes,
  Katie
  Treatment Coordinator
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