Outstanding
Based on reviews from 503 customers
  1. 02 Sep 21

  2. 01 Sep 21

    Very responsive and thorough in resolving the issues.

  3. 12 Aug 21

    Great friendly service

  4. 28 Jul 21

  5. 06 Jul 21

  6. 06 Jul 21

    The level of support is excellent. Craig is very patient with us and always solves our queries on the first call.

  7. 28 Jun 21

    Very quick / helpful response from the Support Team. MSFT introduced a breaking change and the Q Gate Team was quick to deliver a patch that resolved the issue for us.

  8. 24 Jun 21

    always quick to respond with help when needed.

  9. 23 Jun 21

    The response time was excellent

  10. 16 Jun 21

    Paul was very helpful and was very quick to answer my question. I can't fault the service!

  11. 14 Jun 21

    Support kept us informed with the progress of the ticket, pleasure as always.

  12. 09 Jun 21

    A nice quick resolution with a follow up from Paul

  13. 19 May 21

  14. 10 May 21

  15. 29 Apr 21

  16. 27 Apr 21

    very helpful and supportive

  17. 21 Apr 21

  18. 20 Apr 21

    The support has been great. They have relentlessly made effort to resolve the issue. Great support received.

  19. 09 Apr 21

    Very quick and professional response. Thank you

  20. 08 Apr 21

    The Technician Mohammed as always was very professional and more importantly very friendly and accommodating to the way we work which isn't always straightforward. It is always a delight to work with him and really all Qgate staff.

  21. 06 Apr 21

  22. 24 Mar 21

    We are still evaluating the software from a user perspective at this point so I can't give you a 10 overall. With that said, however, your support staff is very helpful, easy to work with and good about returning emails. I can see where it would be more helpful to have expanded support hours for emergencies for customers not in your GMT time zone.

  23. 23 Mar 21

  24. 15 Mar 21

    Paul went above and beyond to help diagnose and resolve the issue, as well as being really polite and pleasant on the phone!

  25. 11 Mar 21

    As usual, QGate Support was timely and even though the issue was not in in QGate software, they assisted in leading us to a positive resolution.

  26. 04 Mar 21

    Paul Barnes always provides me with quick, accurate answers

  27. 04 Mar 21

    Thanks for the speedy and helpful response

  28. 04 Mar 21

    Quick response and Oliver took time to investigate when I know he was busy on other things

  29. 24 Feb 21

  30. 24 Feb 21

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