Outstanding
Based on reviews from 455 customers
  1. 03 Aug 20

    Knowledgeable team, great response time

  2. 29 Jul 20

    Support is knowledgeable and responds in good time. I sometimes am confused when told my issue is outside of support when I feel it is indeed a consequence of using the application and therefore support is applicable. Nevertheless after some discussion they have taken my issue on board, identified it as warranting a response and I received an answer in a timely fashion.

  3. 29 Jul 20

  4. 21 Jul 20

    Its often not that easy to understand explanations for queries provided by Qgate as they are often explains in "tech terms" and are not straightfoward to understand.

  5. 17 Jul 20

  6. 16 Jul 20

    The team is attentive, knowledgeable and I didn't have to contact them multiple times.

  7. 15 Jul 20

    Always found QGate very helpful and will do what they can to help. Quick response and solution to the issue.

  8. 08 Jul 20

    We have had the same technical issue since 5/14/20 that made CTI unusable. App crashed after every call was hung up. It is now 7/8/20 and we are still unable to use CTI. On 6/19/20 a patch for the 5/14 issue was given to us but it introduced another issue that made CTI unusable. The patch was not tested because if it was the issue would have been caught. The patch fixed the crashing issue but made CTI unable to end calls. It has been almost another month with no update and our company has lost productivity due to poor software releases. Having a product that our company relies on not be functional for nearly two months is unacceptable. The best part is that Qgate knew of this issue back in February of 2020. We had two users with the CTI crashing after the call was hung up issue but I had to give those two employees new computers to fix the issue. Qgate did not troubleshoot the issue further. If Qgate was proactive they would have looked further into the issue and we would not be dealing with this mess of a software program.

  9. 06 Jul 20

  10. 02 Jul 20

    professional service

  11. 18 Jun 20

    Whilst everyone at Qgate was very helpful, we did have to have multiple calls and repeated testing on several occasions to set up a function which we already had on the previous version of D365. This took several weeks and a lot of back and forth to resolve, but it is all sorted now.

  12. 18 Jun 20

    Super fast response time for rate loading in an hour!

  13. 09 Jun 20

    I like the way you have provided support and hope to you will maintain this. Happy with your support.

  14. 01 Jun 20

    Superior support

  15. 29 May 20

    Quick response. Listed several things to try one of which worked.

  16. 26 May 20

    Support is always informative, friendly, and timely.

  17. 21 May 20

    I am impressed by your dedicated support, first-class customer service and technical expertise. Highly recommended.

  18. 15 May 20

  19. 27 Apr 20

    QGate support quickly found the cause of the issue and told us how to fix to our Production issue. The only thing that should be improved is that the first person that answered my call told me that I could be contacted on Monday, which is not appropriate when a customer is calling because of a production issue that is preventing users to work. In such a situation, I would expect the answer to be that a QGate Support representative would contact me in a few minutes.

  20. 14 Apr 20

    Fast, friendly and knowledgeable support team members.

  21. 08 Apr 20

    Very responsive and knowledgeable.

  22. 27 Mar 20

  23. 17 Mar 20

    Very responsive and asking questions to validate the issue.

  24. 11 Mar 20

  25. 09 Mar 20

    excellent in responding to all queries.

  26. 04 Mar 20

    quick to respond very helpful

  27. 03 Mar 20

    quick response and good knowledge

  28. 28 Feb 20

  29. 27 Feb 20

    The response from technical services is always prompt and has always been of great help in solving any queries we may have.

  30. 21 Feb 20

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