Outstanding
Based on reviews from 581 customers

  1. – 30 Apr 25

    prompt and helpful interaction regarding queries

  2. – 15 Apr 25

    I had an unusual query and Craig was prompt and helpful. Brilliant service, if only everywhere was this good to deal with. Thank you.

  3. – 02 Dec 24

    Great support as always from Craig.

  4. – 08 Oct 24

    Super friendly, prompt, know their stuff!

  5. – 02 Oct 24

    helpful, and clear :)

  6. – 23 Sep 24

    always quick, responsive and extremely knowledgeable. support you can truly rely on 100% of the time!

  7. – 09 Aug 24

    Brilliant & knowledgeable support always - Craig is an indispensable member of the team!

  8. – 29 Jul 24

  9. – 20 Jul 24

    Completed the task very promptly and fast response. thank you very much

  10. – 05 Jul 24

    Good support with regular updates to check knowledge was in place to carry out the tasks required.

  11. – 25 Jun 24

    Very responsive, listen and advise, super knowledgeable on all aspects of our business process, lead to cash, CRM, ERP and Power BI.

  12. – 26 Apr 24

    Craig especially is extremely supportive to me and my complete lack of understanding to anything IT related. He does the thinking for me.

  13. – 07 Mar 24

    Craig was exceptional in answering any questions we had, he was also clear in his communication and proactive in supporting our business. He went above and beyond his remit and it was reassuring to know he was involved in this project.

  14. – 08 Jan 24

    Friendly, helpful and communicative, got the job done well (but I don't recognise the Case Number in the heading of the email sent for this survey, so my feedback relates to cases 204513 and 204445!)!.

  15. – 05 Dec 23

    Very prompt with technical support provided

  16. – 22 Nov 23

    Effecient and knowledgeable support as per! Craig has been a reliable source of support to us for many years!

  17. – 03 Nov 23

    Thank you for your quick response in solving this issue.

  18. – 02 Oct 23

    We were a bunch of amateurs negotiating a process for the first time and we had our hands held very effectively and patiently.

  19. – 24 Aug 23

    Largely happy with the service provided but less happy with the charges (e.g. charging for 5 minutes of time for sending an email with a new case number when I send in a new change request!). Communication is generally good but more continuity among the dev team would make the work more efficient (I have had to answer questions relating to work done just a few weeks earlier because different people are dealing with the new request - again, we are charged time for these sorts of communications). We also had a struggle recently when we lost time that cannot be carried over at the end of the month because QGate had been too busy to do the work requested. In the end, the time was carried over in full to the following month when the work was carried out but we should not have had to ask for this, let alone have to fight for it! Were it not for these time/cost issues, I would give an 8/10 score.

  20. – 16 Aug 23

    Very quick response, with useful and accurate information

  21. – 13 Jun 23

    Prompt, clear and great service.

  22. – 24 May 23

    prompt response and the issue was resolved

  23. – 11 May 23

  24. – 26 Apr 23

  25. – 11 Apr 23

    Craig was amazing, fixed our issue & even talked us through how to rectify similar issues in the future!

  26. – 05 Apr 23

  27. – 23 Mar 23

    Working with Oliver, and now Jonathan, has been great. They're communication has been excellent and they've delivered everything I've asked for :)

  28. – 14 Mar 23

    Craig is very knowledgeable about the product and our systems, and is always able to assist us when we need it.

  29. – 02 Mar 23

  30. – 07 Feb 23

    Thank you for your quick and concise answers.

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