Outstanding
Based on reviews from 338 customers
  1. 20 Jun 18

    Quick replys

  2. 12 Jun 18

    Very helpful, quick response

  3. 31 May 18

    Technical support was professional and answered my questions in a friendly way.

  4. 21 May 18

    Craig has been very helpful & patient with the issue that we've had. He has persisted until the issue was solved completely.

  5. 11 May 18

    Solution took a long time meaning lots of work bypassed CRM system which will cause lots of extra work in the future, numerous calls and screen shares involved just reiterating the same thing it felt like.

  6. 01 May 18

    Very helpful and go out of the way to understand our business needs

  7. 17 Apr 18

    Prompt response, which resolved our problem.

  8. 13 Apr 18

    Very helpful

  9. 10 Apr 18

    When speaking with Oliver regarding a support incident - he was very professional and knowledgeable around the software. Went above and beyond the call of duty to help us identify an issue with a 3rd party product which was outside of the QGate solution. Great service all round. Thanks again. Tom

  10. 09 Apr 18

    - the professional way of support -

  11. 20 Feb 18

    Support team are effective, friendly and knowledgeable on the CTI product.

  12. 19 Feb 18

    Your guy did not manage to resolve my issue, sent several emails asking me to try various things (no telephone call), waiting for emails to go back and forth was taking far to long and so I re-imaged the laptop which resolved the issue. would have been nice to have had a phone call, that way we could have gone through more of the troubleshooting tasks faster. we had a BDM that was unable to track emails for 72 hours+

  13. 06 Feb 18

  14. 31 Jan 18

    Issue understood and resolved quickly as always!

  15. 22 Jan 18

  16. 18 Jan 18

    Very prompt response times and thoroughly knowledgeable on what was required.

  17. 08 Jan 18

  18. 02 Jan 18

    very prompt attempt to resolve issues

  19. 20 Dec 17

    good service

  20. 19 Dec 17

    Advice and recommendations were timely and effective. A lot of effort provided in analysing the issue

  21. 14 Dec 17

  22. 08 Dec 17

  23. 19 Nov 17

  24. 09 Nov 17

    Paul is very friendly and helpful.

  25. 03 Nov 17

    Great service, kept on top of the issue, swiftly resolved.

  26. 23 Oct 17

    very specific and accurate resolution, delivered very quickly.

  27. 16 Oct 17

  28. 06 Oct 17

    Pleased with the speed that the issue was resolved.

  29. 22 Sep 17

    professional and quick support; friendly employees; good Service; good communication

  30. 22 Sep 17

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