James Knibbs – 20 Jun 18
Anthony Pringle – 12 Jun 18
Very helpful, quick response
Kelly Fagan – 31 May 18
Technical support was professional and answered my questions in a friendly way.
Louise Thompson – 21 May 18
Craig has been very helpful & patient with the issue that we've had. He has persisted until the issue was solved completely.
Trevor Allen – 11 May 18
Solution took a long time meaning lots of work bypassed CRM system which will cause lots of extra work in the future, numerous calls and screen shares involved just reiterating the same thing it felt like.
QGate Technical Services –
Thanks for the time to discuss this ticket this morning. As agreed there are a couple of process tweaks on both our parts which will improve our ability to respond quicker in the future
Samantha Cardwell – 01 May 18
Very helpful and go out of the way to understand our business needs
Simon Devonshire – 17 Apr 18
Prompt response, which resolved our problem.
Eve Hanford – 13 Apr 18
Tom Lambert - Communicate Better Limited – 10 Apr 18
When speaking with Oliver regarding a support incident - he was very professional and knowledgeable around the software. Went above and beyond the call of duty to help us identify an issue with a 3rd party product which was outside of the QGate solution. Great service all round. Thanks again. Tom
Mahmoud Madkour – 09 Apr 18
- the professional way of support -
Matthew Hurst – 20 Feb 18
Support team are effective, friendly and knowledgeable on the CTI product.
Rob Campbell – 19 Feb 18
Your guy did not manage to resolve my issue, sent several emails asking me to try various things (no telephone call), waiting for emails to go back and forth was taking far to long and so I re-imaged the laptop which resolved the issue. would have been nice to have had a phone call, that way we could have gone through more of the troubleshooting tasks faster. we had a BDM that was unable to track emails for 72 hours+
Luis Marin – 06 Feb 18
John Brown – 31 Jan 18
Issue understood and resolved quickly as always!
Manisha Halai – 22 Jan 18
Kevin Cousins – 18 Jan 18
Very prompt response times and thoroughly knowledgeable on what was required.
Daniel Court – 08 Jan 18
Mark Davis – 02 Jan 18
very prompt attempt to resolve issues
Luis Marin – 20 Dec 17
Thomas Todd – 19 Dec 17
Advice and recommendations were timely and effective. A lot of effort provided in analysing the issue
Angie Wong – 14 Dec 17
Cara Low – 08 Dec 17
Hugo Galindo – 19 Nov 17
Angie Wong – 09 Nov 17
Paul is very friendly and helpful.
Caroline Kelsey – 03 Nov 17
Great service, kept on top of the issue, swiftly resolved.
Christopher McKiernan – 23 Oct 17
very specific and accurate resolution, delivered very quickly.
Ian Butler – 16 Oct 17
Brian Langford – 06 Oct 17
Pleased with the speed that the issue was resolved.
Thomas Aussem – 22 Sep 17
professional and quick support; friendly employees; good Service; good communication
Julie Ozturk – 22 Sep 17