Richard Flaherty – 30 Apr 25
prompt and helpful interaction regarding queries
QGate Technical Services –
Thank you very much for answering our survey.
Chris Fifield-Smith – 15 Apr 25
I had an unusual query and Craig was prompt and helpful. Brilliant service, if only everywhere was this good to deal with. Thank you.
QGate Technical Services –
Thank you very much for answering our survey and the kind words.
Joanne Hawxwell – 02 Dec 24
Great support as always from Craig.
Dimitie Rial – 08 Oct 24
Super friendly, prompt, know their stuff!
QGate Technical Services –
Thank you very much for answering our survey and the kind words.
Nikkie Smith – 02 Oct 24
helpful, and clear :)
QGate Technical Services –
Thank you very much for answering our survey.
Toby White – 23 Sep 24
always quick, responsive and extremely knowledgeable. support you can truly rely on 100% of the time!
QGate Technical Services –
Thank you very much for answering our survey and the kind words.
Toby White – 09 Aug 24
Brilliant & knowledgeable support always - Craig is an indispensable member of the team!
QGate Technical Services –
Thank you very much for answering our survey and the kind words.
Derrick Rudd – 29 Jul 24
QGate Technical Services –
Thank you very much for answering our survey
Rita Cedrola – 20 Jul 24
Completed the task very promptly and fast response. thank you very much
QGate Technical Services –
Thank you very much for answering our survey
Allison Scott-Galton – 05 Jul 24
Good support with regular updates to check knowledge was in place to carry out the tasks required.
QGate Technical Services –
Thank you very much for answering our survey.
Chris Griffin – 25 Jun 24
Very responsive, listen and advise, super knowledgeable on all aspects of our business process, lead to cash, CRM, ERP and Power BI.
QGate Technical Services –
Thank you very much for answering our survey and the kind words.
Claire Newlands – 26 Apr 24
Craig especially is extremely supportive to me and my complete lack of understanding to anything IT related. He does the thinking for me.
QGate Technical Services –
Thank you very much for answering our survey and the kind words.
Andre Steele – 07 Mar 24
Craig was exceptional in answering any questions we had, he was also clear in his communication and proactive in supporting our business. He went above and beyond his remit and it was reassuring to know he was involved in this project.
QGate Technical Services –
Thank you very much for answering our survey.
Mark Tucker – 08 Jan 24
Friendly, helpful and communicative, got the job done well (but I don't recognise the Case Number in the heading of the email sent for this survey, so my feedback relates to cases 204513 and 204445!)!.
QGate Technical Services –
Thank you very much for answering our survey.
Aarron Smart – 05 Dec 23
Very prompt with technical support provided
QGate Technical Services –
Thank you very much for answering our survey.
Toby White – 22 Nov 23
Effecient and knowledgeable support as per! Craig has been a reliable source of support to us for many years!
QGate Technical Services –
Thank you very much for answering our survey.
Ben Ware – 03 Nov 23
Thank you for your quick response in solving this issue.
QGate Technical Services –
Thank you very much for answering our survey.
Penny Gruber – 02 Oct 23
We were a bunch of amateurs negotiating a process for the first time and we had our hands held very effectively and patiently.
QGate Technical Services –
Thank you very much for answering our survey.
Mark Tucker – 24 Aug 23
Largely happy with the service provided but less happy with the charges (e.g. charging for 5 minutes of time for sending an email with a new case number when I send in a new change request!). Communication is generally good but more continuity among the dev team would make the work more efficient (I have had to answer questions relating to work done just a few weeks earlier because different people are dealing with the new request - again, we are charged time for these sorts of communications). We also had a struggle recently when we lost time that cannot be carried over at the end of the month because QGate had been too busy to do the work requested. In the end, the time was carried over in full to the following month when the work was carried out but we should not have had to ask for this, let alone have to fight for it! Were it not for these time/cost issues, I would give an 8/10 score.
Liam Moore – 16 Aug 23
Very quick response, with useful and accurate information
QGate Technical Services –
Thank you very much for answering our survey.
Donna Hadley – 13 Jun 23
Prompt, clear and great service.
QGate Technical Services –
Thank you very much for answering our survey.
Hafsa Hussain – 24 May 23
prompt response and the issue was resolved
QGate Technical Services –
Thank you very much for answering our survey.
Joe Wheeler – 11 May 23
QGate Technical Services –
Thank you for answering our survey
Chris Fifield-Smith – 26 Apr 23
QGate Technical Services –
Thank you for answering our survey
Alex Murphy – 11 Apr 23
Craig was amazing, fixed our issue & even talked us through how to rectify similar issues in the future!
QGate Technical Services –
Thank you very much for answering our survey and kind words.
Jason Donnelly – 05 Apr 23
QGate Technical Services –
Thank you very much for answering our survey.
Adam Vasey – 23 Mar 23
Working with Oliver, and now Jonathan, has been great. They're communication has been excellent and they've delivered everything I've asked for :)
QGate Technical Services –
Thank you very much for answering our survey
Gemma Archer – 14 Mar 23
Craig is very knowledgeable about the product and our systems, and is always able to assist us when we need it.
QGate Technical Services –
Thank you very much for answering our survey
Joe Wheeler – 02 Mar 23
QGate Technical Services –
Thank you very much for answering our survey
Ben Ware – 07 Feb 23
Thank you for your quick and concise answers.
QGate Technical Services –
Thank you very much for answering our survey