Outstanding
Based on reviews from 503 customers

  1. – 02 Sep 21

  2. – 01 Sep 21

    Very responsive and thorough in resolving the issues.

  3. – 12 Aug 21

    Great friendly service

  4. – 28 Jul 21

  5. – 06 Jul 21

  6. – 06 Jul 21

    The level of support is excellent. Craig is very patient with us and always solves our queries on the first call.

  7. – 28 Jun 21

    Very quick / helpful response from the Support Team. MSFT introduced a breaking change and the Q Gate Team was quick to deliver a patch that resolved the issue for us.

  8. – 24 Jun 21

    always quick to respond with help when needed.

  9. – 23 Jun 21

    The response time was excellent

  10. – 16 Jun 21

    Paul was very helpful and was very quick to answer my question. I can't fault the service!

  11. – 14 Jun 21

    Support kept us informed with the progress of the ticket, pleasure as always.

  12. – 09 Jun 21

    A nice quick resolution with a follow up from Paul

  13. – 19 May 21

  14. – 10 May 21

  15. – 29 Apr 21

  16. – 27 Apr 21

    very helpful and supportive

  17. – 21 Apr 21

  18. – 20 Apr 21

    The support has been great. They have relentlessly made effort to resolve the issue. Great support received.

  19. – 09 Apr 21

    Very quick and professional response. Thank you

  20. – 08 Apr 21

    The Technician Mohammed as always was very professional and more importantly very friendly and accommodating to the way we work which isn't always straightforward. It is always a delight to work with him and really all Qgate staff.

  21. – 06 Apr 21

  22. – 24 Mar 21

    We are still evaluating the software from a user perspective at this point so I can't give you a 10 overall. With that said, however, your support staff is very helpful, easy to work with and good about returning emails. I can see where it would be more helpful to have expanded support hours for emergencies for customers not in your GMT time zone.

  23. – 23 Mar 21

  24. – 15 Mar 21

    Paul went above and beyond to help diagnose and resolve the issue, as well as being really polite and pleasant on the phone!

  25. – 11 Mar 21

    As usual, QGate Support was timely and even though the issue was not in in QGate software, they assisted in leading us to a positive resolution.

  26. – 04 Mar 21

    Paul Barnes always provides me with quick, accurate answers

  27. – 04 Mar 21

    Thanks for the speedy and helpful response

  28. – 04 Mar 21

    Quick response and Oliver took time to investigate when I know he was busy on other things

  29. – 24 Feb 21

  30. – 24 Feb 21

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