Angie Woodburn – 06 Feb 26
Aaron Fraser was brilliant, got the problem sorted really quickly.
Amita Radia – 06 Feb 26
very efficient - thank you
Laura Wilson – 06 Feb 26
Cindy – 06 Feb 26
Emma Mason – 05 Feb 26
Top service from Aaron!!!
Vincent Owen – 05 Feb 26
Karen Williams – 05 Feb 26
Sue Harling – 05 Feb 26
Dave was very helpful but I had to wait quite a few days to get this matter resolved (Ticket257961). The delay in getting my issue resolved was due to the first person that worked on the ticket. He did something in the background (that didn't resolve the issue) and when I let him know that the issue wasn't resolved, he asked me for a contact number. I had already provided this in my first email so he didn't need to ask - and asking delayed things further. I had to contact you again several days later but received nothing in response. Therefore I phoned. This did bear fruit and Dave contacted me. In the meantime the issue I had interrupted my work significantly which was frustrating.
Helen Littlewood –
Hi Sue,
I am very sorry to hear about your experience. This is very much below our expectations. We are investigating this internally and one of the management team will be in touch with you shortly.
Thank you so much for taking the time to leave this feedback, this helps us a great deal.
Best Regards,
Helen
Chris Gavaghan – 04 Feb 26
Julie Hesler – 04 Feb 26
I'm hopeful that the matter has been resolved but i have had the same problem before. Ivo was great and fingers crossed this time it stays this way :)
Denise Arnott – 04 Feb 26
Gemma Nicholson – 04 Feb 26
Joanne Horne – 04 Feb 26
Judith Youll – 03 Feb 26
First time remote working. Issues with VPN.
Richard Ward – 03 Feb 26
matthew – 03 Feb 26
Hugo Adams – 03 Feb 26
Joanne Cosgrove – 03 Feb 26
Quick response and very efficient
Chris Hardy – 03 Feb 26
Ashleigh Nicholls – 03 Feb 26
Marc Young – 03 Feb 26
Friendly & professional service from Gareth, thank you. Kind regards, Marc Young, BCE Northern.
Bilqis – 03 Feb 26
Mr Wong was very helpful and fixed my issue with mattersphere.
Hannah – 03 Feb 26
Ryan Baxter – 02 Feb 26
Leanne Malseed – 30 Jan 26
Michelle – 30 Jan 26
Quick and easy to follow and helped me straight away
Mark Appleton – 30 Jan 26
Denise Harnett, Armstrong Environmental – 30 Jan 26
Lianne Knowlden – 30 Jan 26
Aaron is mint and super helpful every time
Louise Moore – 30 Jan 26
Ivo was very helpful